Business Process Outsourcing
Development and Training is what we're all about
Business Process Outsourcing
Synchron Technologies provides a comprehensive range of Voice/Web base Contact and Front Office services that span Collections, Sales & Marketing, Technology Help Desk and Customer Care. Highly trained Associates under experienced supervision and stringent quality standards deliver services that consistently meet customer expectations.
Strategic Approach
The decision to outsource a function, project or department is never easy – it requires extensive planning and experience in order to reap the full functional and financial benefits while also ensuring that the interests of the people remain protected and unprepared. Whether it's on-site, off-site or offshore, Synchron Technologies has the experience and track record to lead you through this strategic endeavor.
Full Lifecycle Management
As a part of our services, we can staff and execute the full lifecycle of a project from inception through closure, including all project management functions. These projects can be bid as fixed-price or T&M engagements. We can also identify opportunities to lower your cost of business through the use of offshore resources, or we can provide a lower cost technology solution. Finally, we can provide delivery of an entire function, such as support and maintenance of an existing application, thus reducing your total cost of operations.
Project Outsourcing
The most common outsourcing initiative is typically focused on a project or product development initiative. In today's competitive business environment, you must pursue every product initiative that needs to be delivered successfully and you have simply run out of capacity. In this situation, you need a trusted partner who can deliver on-time and on-budget, with the same exceptional quality your customers expect.
Business Outsourcing
The next level of successful, growing companies is keeping applications and infrastructure up-to-date. Many strategic projects and activities that create value. One way to ensure that your resources are deployed on their highest and best use is to outsource the support and maintenance of existing applications. You can reduce operational costs by leveraging an offshore team solely focused on maintaining and optimizing service delivery to support these applications. The objective is to transition the lowest level of effort, one for one to a lower cost model and then to identify improvements that can further reduce the effort (and thus cost) required to support a given system or function.
Maintenance Outsourcing
When you are focused on reducing costs but maintaining and even improving the quality of delivery, consider our offshore offerings. Our offshore capabilities are unrivaled in application development, testing, and business intelligence – and our team is comprised of highly accomplished individuals with deep experience in offshore execution.
Key Features
- Voice/Web based Contact Services
- Collections Management
- Sales & Marketing Support
- Technology Help Desk
- Customer Care Services
- Highly Trained Associates
- Experienced Supervision
- Quality Standards Compliance
Benefits
- Reduce operational costs
- Focus on core business activities
- Access to experienced professionals
- Scalable solutions
- Improved service delivery
- 24/7 support capabilities
Ready to Get Started?
Let's discuss how business process outsourcing can benefit your organization
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